Software y Telecomunicaciones

TS Implementation Engineer L2

NTT DATA, Inc. - Gran Santiago, Región Metropolitana de Santiago, Chile
Sueldo líquido: No especifica
Publicado hace 13 días (actualizado hace 9 días)En global
Want to be a part of our team? The primary responsibility of the Technical Services Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events. Working at NTT Key Roles and Responsibilities: • Own larger portions of an installation, break/fix incidents at a low to medium level of complexity. • Take responsibility for problem resolution and troubleshooting. • Respond to escalated client requests and support client applications to a first line resolution. • Escalate complex problems to the relevant third parties. • Assist with the documentation of standard operating procedures relating to installations and fixes. • Compile and maintain project administration. • Conduct elementary presentations within the customer's organisation. • May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers. • Expected to take ownership of relevant technologies according to domain or specialization. Knowledge, Skills and Attributes: • Basic understanding and appreciation of technical design and business principles • demonstrates fundamental project management and administration ability • Display customer engagement skills • Demonstrate relevant domain specialist knowledge • Good verbal communication skills • Client focused and display a proactive approach to solving problems • Ability to work under pressure Academic Qualifications and Certifications: • Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent Required Experience: • Moderate level of years experience in a technical implementation engineering or similar role • Demonstrated experience engaging with clients and conducting presentations • Demonstrated project administration and documentation experience Skills Summary Break-Fix, Configuration Management (CM), Installation Management, Problem Resolution, Service Operations, Technology Implementations, Technology Services, Troubleshooting Workplace type: Hybrid Working Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
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